Cancellation & refund policy

You may cancel your subscription at any time from your dashboard (Settings → Subscription) or by emailing gopal@metriqual.com. Cancellation takes effect at the end of your current billing period. You retain access to paid features until then, and you will not be charged for the next cycle.

Subscription fees are billed in advance and are generally non-refundable for the current billing period, except where required by applicable law. If you believe you were charged in error or experienced a service failure, contact us within 7 days of the charge and we will review your case in good faith.

Prepaid credits used to pay for hosted agents and other usage-based features are consumed as you use the service. Credits already consumed are non-refundable. Unused credit balances may be refunded at our discretion on written request within 30 days of purchase, less any amount already consumed and any applicable transaction fees.

Charges for compute and other metered resources reflect actual usage and are non-refundable once incurred. To avoid unexpected charges, you can set spend limits and stop or delete deployments at any time from your dashboard.

Email gopal@metriqual.com with your account email and the relevant order or payment ID. Approved refunds are issued to the original payment method within 7 business days; your bank or card issuer may take additional time to reflect it.

Questions about this policy? See our Support page or email gopal@metriqual.com.